General terms and conditions

When using services via the APCOA website, boka.apcoa.se, ladda.apcoa.se, betala.apcoa.se, Park&Go, hyra.apcoa.se, APCOA FLOW (hereinafter also referred to as FLOW, or the app) or other services provided by APCOA, or when using parking facilities administered by APCOA (hereinafter each referred to as a "Service" and several after all jointly as "Services"), an agreement is entered into between the Customer and APCOA Sverige AB org.nr: 556439-7478 ("APCOA Parking", "APCOA" or "Us") (hereinafter each referred to as a "Party"), Box 47 024, 100 74 Stockholm.

Booking of a Service is valid and a binding agreement between the Parties has been concluded when the Customer accepts APCOA's general terms and conditions, privacy policy and storage of personal data on the website for the respective Service (see further under "Personal data" below).

These general terms and conditions, together with the terms and conditions specified on each Service or website, constitute the agreement between the Customer and APCOA. This agreement applies to the provision of Services to manage parking including additional Services such as additional services for electric vehicles, parking guide and services via the APCOA FLOW application.

2.1 APCOA provides parking in car parks for a fee.

2.2 All information relating to the booking of Services with APOCA will, after confirmation of purchase, be communicated by APCOA via the e-mail address provided by the Customer at the time of booking. No other communication channel will be used for this purpose.

2.3 APCOA provides digital Services via the Website and the APCOA FLOW application.

The Customer is obliged to:

- 3.1 Read APCOA's General Terms and Conditions and Privacy Policy as well as the information presented by APCOA on the Website and in the Booking Confirmation,

- 3.2 Read the information sent to the e-mail address provided by the Customer concerning the booking in question and the Agreement between the Parties.

- 3.3 Make payment to APCOA within the time and in the manner indicated by APCOA on the website for Services or in the General Terms and Conditions.

- 3.4 The Customer may only use the car park for parking cars unless otherwise specifically agreed. The Customer undertakes to comply with the regulations for the car park in force at any time. The Customer may not carry out car washes or car repairs in the car park.

- 3.5 The Customer shall provide APCOA with the necessary information about the users belonging to the Customer requested by APCOA and required for the provision of specific services, such as name, mobile phone number, registration number and e-mail address.

- 3.6 Customer must provide the postal or e-mail address to which Customer wants APCOA to send invoices and other notifications. The Customer must keep such information updated during the term of the Agreement. It is the Customer's responsibility to ensure that the information provided about users in accordance with section 3.5 is up-to-date and accurate.

- 3.7 The Customer who chooses to register to use APCOA's services undertakes at the same time to comply with these general terms and conditions and any other rules and instructions that APCOA publishes from time to time via the Service. A User is also obliged to comply with applicable laws, regulations and decisions of the authorities when using the Service.

- 3.8 The Customer may only use APCOA's services if the Customer is the registered owner of the vehicle or has authorisation from the registered owner of the vehicle to use the vehicle's data.

- 3.9 The Customer undertakes to update and ensure the accuracy of all data entered in APCOAFLOW or other Services. The Customer shall be responsible for any costs incurred by the Customer as a result of failure to act in accordance with this paragraph.

- 3.9 If the Customer suspects unauthorised access or other unauthorised use of the Services under this Agreement, the Customer is obliged to take immediate action to restrict access to the Services and inform Apcoa of the situation

APCOA may provide the Customer with information material relating to Services and information and marketing material relating to services from APCOA and partners of APCOA Information Material. This may be done, for example, via email, text messages or push notifications directly to the Customer. After downloading the App, the Customer has the option to opt out of push notifications from APCOA. However, this may result in APCOA being unable to provide its Services to the Customer.

5.1 APCOA shall provide the Services in a commercial manner and in accordance with the Agreement.

5.2 APCOA is entitled to use subcontractors to fulfil its obligations under the Agreement. In this case, APCOA is responsible for the work of the subcontractor.

5.3 APCOA intends to continuously develop its Services. APCOA is entitled to expand or modify Services, provided that the performance or function of the Services is not impaired to a more than negligible extent as a result of such expansion or modification. Such extension or modification shall be carried out in such a way as to minimise any disruption.

5.4 In certain parking areas, the start and stop time of parking is recorded by the parking operator's system through the use of identification systems of licence plates, cameras or similar.

Payment for parking is valid only for the specified parking space, during the specified time period and for the specified registration number. Incorrect entry of the registration number is the responsibility of the Customer. APCOA has no responsibility in connection with the entry of the registration number, e-mail address or telephone number and cannot be held liable for this. For the parking to be valid, the payment must be completed and there must be sufficient funds in the chosen means of payment. This is the responsibility of the Customer. Refunds cannot be made for unused parking time. The parking fee entitles the Customer to park on a first-come, first-served basis. With the parking contract, the Customer only receives a "floating right". APCOA cannot be held liable if there are no free parking spaces available. Furthermore, the Customer has no right to a reduction of the remuneration in such cases. The Customer is responsible for correct registration. The registration is not complete until the Customer sees a screen with the heading "Receipt" or another confirmation or when the Customer has received a receipt at the telephone number or e-mail address provided. The Customer is invited to take a picture of this receipt page or confirmation. The parking permit is valid only for the specified registration number and only for the specified time in the specified car park. The specified registration number, location and time are provided to the Customer at the time of registration. It is the Customer's responsibility to ensure (1) that the registered information is correct, (2) to comply with the allocated parking time and (3) that parking takes place in accordance with other posted rules, signs and conditions. The information is available to the Customer in connection with registration or payment. The Customer can obtain a receipt showing the data including the entered registration number. APCOA expressly recommends that the Customer receives this receipt. The Customer is responsible for ensuring that the contact details provided, such as telephone number or e-mail address, are correct and that the receipt or confirmation can be received. APCOA points out that when parking on the site, the posted rules and conditions must always be observed. It is the Customer's responsibility to ensure that the parking is in accordance with the posted rules and conditions of the car park. RIGHT OF WITHDRAWAL: Please note that in the case of delivery of digital content, the purchase is deemed to be accepted upon entry into the car park or acceptance of the purchase and that it implies waiving the right of withdrawal of 14 days. REFUND: No refund can be made after the payment is made, not even for a part of the amount where the parking right has not been used.

7.1 Booking of a parking space is made via the website. When making a booking, the Customer selects the car park area, period and product.

7.2 An online booking entitles the Customer to unlimited entry and exit during the period of validity of the product.

7.3 When the booking is completed and paid for, APCOA will confirm the booking with a receipt in the Customer's web browser and by sending the receipt to the e-mail address provided by the Customer.

7.4 Once the parking is booked, it entitles the Customer to park a car, subject to the availability of parking spaces in the selected car park.

8.1 Prices are quoted in SEK including statutory VAT. Current prices for advance booking of parking spaces are shown on the website and when booking. These prices can only be used when pre-booking a parking space if such Service is preselected. If a Customer does not pre-book a parking space, regular prices apply instead.

8.2 Current prices apply until new prices are announced on the website, via the app or at the relevant car parks via signage. All price information provided in connection with a booking procedure on the Website applies only to the relevant booking and only on condition that the relevant booking is made, paid for and confirmed on the Website.

8.3 Prices are stated in SEK including statutory VAT in the APCOA FLOW application.

8.4 The agreed price applies to the Products/Services booked. If the Customer does not comply with the conditions stated for the booked Products/Services, the Customer will be charged at the regular rate (for the product used). No refund will be made for unused time. If the Customer wishes to extend the parking time or bring the entrance forward, the excess time will be charged at the regular rate for the selected area.

8.5 For some car parks, a service fee is added to each chargeable transaction. Service fees are entered in the app before parking starts. The amount of the service fee varies.

9.1 Payment for the booking is made in advance through any of the payment options that APCOA chooses to provide. Once the Customer has approved the payment transaction, APCOA is entitled to charge the Customer the cost of the booking. If the payment transaction is refused, the booking will not be made.

9.2 Payment for short-term parking is made in arrears through any of the payment options that APCOA chooses to provide. Once the Customer has authorised the payment transaction, APCOA is entitled to charge the Customer the cost of the reservation. If the payment transaction is refused, the booking will not be made.

9.3 The Customer has the possibility to pay for several overlapping bookings, however, a booking ID (registration number) can only be used for one booking at a time.

9.4 APCOA complies with industry standards for the secure processing of card and personal data.

9.5 The Customer is responsible for all transactions made in the business account setting by Users connected to the Customer's account. If Customer considers that the parking made by a User is not work-related, it is incumbent on Customer to settle it directly with the User.

9.6 APCOA shall charge the Customer using a credit/debit card provided by the Customer for transactions made during the previous month unless the Customer, based on APCOA's authorisation, is entitled to choose invoicing as the payment method. When payment is made by credit/debit card, it is the Customer's responsibility to ensure that the current amount can be debited and that the card details are updated on the APCOA account. When payment is made by invoice, the invoice shall be paid in accordance with the payment terms stated on the invoice. APCOA reserves the right to carry out credit checks upon conclusion of the Agreements and/or during the term of the Agreement.

9.7 Customer agrees to provide such information as APCOA may reasonably request in order for APCOA to fulfil its tax reporting obligations including, but not limited to, Customer's VAT number (if applicable) and any other evidence APCOA may require.

9.8 Both the credit/debit card receipt and the invoice payment contain the exchange rate used to convert parking charges made in regions with different currencies. The exchange rate used is at the discretion of APCOA.

9.9 The invoice/receipt contains for each legal entity transactions for each User, registration number, area code, parking time and total amount excluding VAT.

9.10 All payments are non-refundable, unless explicitly stated otherwise.

9.11 In the event that Customer does not pay on time, APCOA is entitled to interest for late payment, as well as compensation for payment reminders and collection costs. If the Customer, despite reminders, does not pay the due invoice, all other compensation relating to the Service that has not yet been invoiced shall also be deemed to be due for immediate payment. APCOA has the right, at its sole discretion, to suspend Customer and/or the Users connected to Customer from Services if Customer is late with payments.

9.12 APCOA has the right to change the fees for contract or long-term parking services by notifying the Customer one (1) month in advance. APCOA is entitled to change the fees, immediately without notice, due to changes in legislation or due to judicial or administrative decisions that take effect at the latest at the same time as the legislation or decision takes effect. APCOA may change the charges for short-term parking with immediate effect.

9.13 Notwithstanding section 14.1, APCOA has the right to change the frequency of debiting of the Customer's payment for the Service.

9.14 APCOA has the right to assign its right to payment under the Agreement to a third party

By accepting APCOA's general terms and conditions and privacy policy, the customer agrees that APCOA, in accordance with the Personal Data Act EU-GDPR 2016/679, keeps an electronic register of the personal data that (i) the customer has provided during the booking process, (ii) has been collected when entering and exiting APCOA's car park when both the vehicle and the driver are photographed and during the customer's other contacts with APCOA, (iii) where applicable, has been collected when APCOA collects personal data from selected third parties such as credit reference agencies, other financial institutions, from publicly available sources and any partners of APCOA, and that such personal data mentioned in the customer register is used by APCOA

• in order for APCOA to fulfil its obligations to the customer and to provide the customer with information and service regarding the current booking via e-mail, telephone and SMS,

• In order to handle any complaints and claims,

• To facilitate the customer's payment,

• to request a credit report on the customer in accordance with the Swedish Credit Information Act (SFS 1973:1173),

• to generate statistics,

• to inform property owners and clients of relevant information.

• To conduct market research within APCOA, and

• for marketing purposes such as sending offers, information, newsletters, etc. via e-mail to the customer and to send additional information to the customer about APCOA, the Website, APCOA's products and information relating to APCOA's business partners. The customer can choose to decline this at any time.

In addition to the above, APCOA may transfer the customer's personal data to affiliated companies within the APCOA group and provide such data to APCOA's agents, clients and/or subcontractors in connection with the use of the data as set out in APCOA's general terms and conditions and privacy policy, including transfer to parties located outside the EU/EEA. Transfer outside the EU/EEA may only take place if there is a national adequate level of protection and appropriate safeguards are in place, which assessment can only be made by the European Commission. APCOA may also disclose data to third parties for the purpose of delivering products to the customer, for the purpose of facilitating the customer's payment, for analysing data in connection with APCOA's marketing, in the provision of APCOA's customer service and for legitimate credit assessment and risk management purposes, countering misuse of APCOA's services and breach of relevant contractual terms, and in the event of a business transfer. Otherwise, APCOA will not sell or disclose the customer's personal data to third parties, unless it is necessary for the purposes set out in APCOA's general terms and conditions and/or privacy policy or as required by law.

APCOA's processing of personal data is described in more detail in the privacy policy.

APCOA is entitled, by written notice to the Customer, to terminate the Service for a Customer, in whole or in part, and to terminate the Agreement with immediate effect if the Customer breaches its obligations under the Agreement or breaches a statute, decision by an authority or instructions given.

APCOA is also entitled, by written notice to the Customer, to terminate the Service for a Customer, in whole or in part, and to terminate the Agreement with three (3) months' notice.

APCOA is also entitled to, in whole or in part, terminate the Service for a Customer and terminate the Agreement without notice if the Customer has not used the Service for a period of one (6) month or if the registration of an account has not been completed within two (2) weeks.

The customer has the right, upon written request and after a correct identification of the customer has been made, to obtain from APCOA, free of charge, information on what personal data has been collected and is being processed. The customer has the right to withdraw consent at any time, request extracts, amend any inaccurate and/or incomplete personal data, request erasure and request the right to be forgotten. The request may be refused if, for example, a valid contract exists, identity cannot be established, the request is incorrectly filled in and the exercise of official authority.

If the customer wishes to object to the processing of data for marketing purposes, the customer must contact APCOA by e-mail at gdpr@apcoa.se or by letter sent to

APCOA

GDPR

Box 47 024

100 74 Stockholm, Sweden.

APCOA is not responsible for vandalism, burglary, damage to persons, cars, equipment or belongings in cars on APCOA car parks.

All complaints must be reported to APCOA as soon as possible. Written complaints can be sent to info@apcoa.se or APCOA, Box 47 024, 100 74 Stockholm.

In the event of complaints regarding control fees, the customer must contact Hojab Parkeringsservice via 08-735 29 99 or https://minasidorhojab.svea.com/

Swedish law shall apply to all purchases in accordance with APCOA's General Terms and Conditions and Privacy Policy. Disputes arising from the APCOAS General Terms and Conditions and/or the Privacy Policy shall be finally settled in a general court.

Under the Distance and Off-Premises Contracts Act, you as a consumer have the right to cancel the contract within 14 days of the day you entered into a contract with us (the cancellation period). The customer must send their decision to withdraw from the contract to info@apcoa.se in a clear and unambiguous manner if the right of withdrawal is to be exercised. The notice can be given using the standard forms below:

Account management

The right of cancellation applies only to parts of the service that have not been completed. The customer accepts that refunds cannot be made for utilised parking time, i.e. the time the customer has been entitled to use parking even if parking has not taken place. The Customer accepts that refunds cannot be made for administrative costs and digital content in accordance with the Distance Contracts Act, Chapter 2, Section 11, points 1 and 11. The Customer accepts that when the Customer has downloaded or otherwise gained access to digital content, the service is considered to have been delivered and the right of cancellation will no longer be applicable. The Customer accepts that the Customer shall compensate APCOA a proportional part of the agreed price in accordance with the Distance Contracts Act, Chapter 2, Section 15, paragraph 3, for the part of the service that APCOA provided to the Customer before the right of cancellation was requested. The Customer is aware that the right of cancellation does not apply if the total price to be paid is less than SEK 400 in accordance with Chapter 2, Section 1a of the Distance Contracts Act.

APCOA's liability is limited to liability for damage arising from APCOA's own negligence. APCOAS' liability for damages is limited to an amount equal to the price of the Service. The Party shall only be liable for direct damage and in no case for indirect damage such as loss of profit, loss of information or damage resulting from liability to third parties.

Web pages and the APCOA FLOW application are intended to be available 24 (twenty-four) hours a day, seven (7) days a week. APCOA shall not be liable, regardless of fault, for any damage or other inconvenience that may arise for the Customer due to operational interruptions or traffic-impeding errors or for inconvenience that may arise if the website and/or the application is temporarily closed for service or upgrades.

APCOA is not liable for vandalism, burglary, damage to cars, cars, equipment or belongings in cars in APCOA's car parks that occur without APCOA's fault. The Customer shall be liable for any damage caused by the Customer or any other person driving or accompanying the Customer's vehicle.

APCOA endeavours to maintain a consistently high level of quality in terms of both technology and content. APCOA accepts no liability for direct, indirect or unforeseen damage or costs that may arise from the Customer's use of the Website and/or the Application.

Force majeure such as war, riot, work stoppage, blockade, fire, explosion or other events beyond APCOA's control shall release APCOA from obligations arising from the Agreement with the Customer, insofar as they cannot be fulfilled without unreasonably high costs, and from the obligation to pay damages.

APCOA is entitled to make changes to the general terms and conditions without the Customer's consent if there are valid reasons for the change, for example in the event of the introduction of new products or services, changes in operations, the use of new technology by APCOA, the Customer or third parties, or other circumstances that APCOA could not have foreseen at the time of entering into the agreement. A change is also permitted if it does not entail a material change in the meaning of the agreement.